The videos below provide instructions on how to complete the Fiscal Employer Agent (FEA) services enrollment packets.
Training Videos
MyDirectCare.com Training Materials
Caregivers must submit time using a paper timesheet or the web portal, MyDirectCare.com. Using MyDirectCare.com is most efficient and accurate way to submit time to Consumer Direct Care Network Wisconsin (CDWI). Ready to submit time online? Please review the training materials below.
Electronic Visit Verification (EVV) Training Materials
To help you prepare for EVV, the Wisconsin Department of Health Services (DHS) developed training materials. DHS contracted with Sandata Technologies as the EVV vendor. Below are some helpful materials on submitting an EVV shift with Sandata Mobile Visit Verification (MVV) and Sandata Telephonic Visit Verification (TVV).
Written training materials are also available in Hmong and Spanish on the DHS website. If you need materials in another language, please email dhsevv@dhs.wisconsin.gov.
Sandata Mobile Visit Verification (MVV) Guides and Resources
Downloading the Sandata Mobile Connect App from the App Store
Instructions for downloading the correct app for Apple devices
Downloading the Sandata Mobile Connect App from the Google Play Store
Instructions for downloading the correct app for Android devices
Sandata Mobile Connect App Guide for Caregivers
Instructions for using the Sandata Mobile Connect app during a visit
Sandata Mobile Connect App PowerPoint
Basics of the mobile app for visits using Mobile Visit Verification
Sandata Telephonic Visit Verification (TVV) Guides and Resources
Consumer Direct Care Network Wisconsin Call Reference Guide
A written guide to starting and ending most visits
Codes needed when ending a visit
Telephonic Visit Verification PowerPoint
Using a phone to start and end a visit